WEATHER

As you may know, the weather in the UK isn't always predictable.  Most of our work depends on decent, dry weather.  So sometimes we have to give short notice - as little as one hour sometimes - to re-schedule a job.  We understand that this can be frustrating for customers, but is sometimes out of our hands.

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This is usually because of several reasons, the first being safety, slips and falls and health.  Being soaking wet and cold all day can cause serious health problems.  The second reason is our tools: we spend thousands of pounds a year upgrading our tools.

WORKING DAYS

Our working days are usually Monday to Friday, but on the odd occasion we will sometimes work Saturdays.  We usually start between 8am and 9am, sometimes 7:30am.  It can vary from job to job.  We usually finish between 4pm and 5pm.  We appreciate sometimes customers cannot be home and work too.

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In some cases, we may need to leave customers with an extension lead to plug in before they head out to work, that's only if they are leaving before we start work, but please let us know - we will organise it between us and work things out.

COURIERS

For a lot of our materials, we use couriers or suppliers.  Some materials are too big or too heavy for us to transport in our work vans, so we use large couriers and suppliers to deliver the materials for the job.  Problem is, sometimes they run late or have sudden issues themselves we we cannot help.

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So sometimes, we have to re-schedule the work to another day with short notice.  We understand that this can be frustrating.  We always use our trusted suppliers, but some jobs are unique and the materials have to be ordered elsewhere sometimes.