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TERMS AND
CONDITIONS

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TERMS AND CONDITIONS
By agreeing to works, accepting quotes or making payments to Essex Roofing Limited, you are automatically agreeing to our terms and conditions.

Works: All works are subject to weather. We may give as little as 1 hours notice in re-scheduling your works due to weather. Scaffolding: Essex Roofing Limited are not liable for obtaining scaffolding licences or permission. This is the responsibility of the client or customer. Essex Roofing limited will not be liable for any fines for scaffolding without licences or permission. All our works are guaranteed from 1 month to 35 years, dependant on the works or job type. Guarantees/warranties are not insurance backed.

Payments: All payments must be to our official company details, any payments to any other banking details will not be accepted. We can not be held accountable for payments made to any other account other than what is show on our invoice. If you have any issues, please email info@essexroofing.co.uk. Final payment (if deposit paid) or full payment is due on satisfactory completion of the job and/or within 14 days from the date of our invoice, we accept payments via cash/cheque/BACS.

Deposits: Essex Roofing Limited may at times require a deposit for works agreed this will be discussed prior to any works being accepted. Deposit protection cover or an Escrow account will be made available for deposits of £500 or more. Deposits of less then £500 are refundable for works cancelled within 14 days of the agreed works start date. Please refer to the commencing works agreement document for additional information relating to deposits, this includes details of if any specific materials and/or equipment are ordered for your job and it is cancelled within 14 days of the agreed works starting this will be chargeable to the agreeing customer if the job is cancelled outside of the 14 day period and specific materials have not been ordered deposits will be refunded in full. Evidence of  specific materials purchased and/or equipment arranged will be provided on request.

Terms: All work undertaken is subject to weather forecasting. By accepting a quotation and/or agreeing to works (with or without deposit), via text message, phone call, email, in writing or in person, you agree we may give short notice to reschedule works due to weather conditions or other major conditions. We use 3 weather channels on a daily basis to determine weather conditions. Our safety is our number one priority.

COMPLAINTS POLICY
At Essex Roofing Limited we always endeavour to provide the best service and products to our customers . However, on rare, occasions, we recognise that there may be times where our customers may not be completely satisfied. To Ensure we are able to put things right as soon as we can please read out complains procedure below. 
As soon as possible after the works have been completed, please inspect the works completed to ensure everything has been carried out  To our usual high standard. In the unlikely event there is anything you are not completely satisfied with please contact us as soon as possible so we can rectify any problems as soon as possible.
Our Procedure:
Either call us on 

Either call on: 01277 886480/ 07557952390
Or right to us: 2 Aldbury Fram, Bishops Stortford , England, CM22 7JX (please request proof of posting) 
Or email us on : info@essexroofing.co.uk
We aim to respond within 3 days of receiving your complaint and where possible provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure as a Which? trusted trader we use dispute resolution ombusdsmannd for dispute resoloution . In the unlikely event that we can not remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact  Which? Trusted traders in the first instance on 0117 4566031.

Contact info@essexroofing.co.uk for more information.
Phone: 01277 886480
Mobile: 07557952390
Email: info@essexroofing.co.uk 
Registered in England and wales, Reg No; 11067568 2 Aldbury Fram, Bishops Stortford , England, CM22 7JX VAT Registration No.: 300941247