Your Booking
Information and help with your booking. Please note, this page is regularly updated.
The Weather
As you may know, the weather in the UK, isn't always predictable. Most of our work depends on decent, dry weather. So sometimes we have to give short notice, as little as 1 hour sometimes, to re-schedule a job. We understand that this can be frustrating for customers, but sometimes out of our hands.
This is usually because of several reasons, the first being safety, slips and falls and health. Being soaking wet and cold all day can cause serious health problems. The second reason is our tools. We spend thousands of pounds per year upgrading our tools.
Couriers
For a lot of our materials, we use couriers or suppliers. Some materials are too big or too heavy for us to transport in our work vans. So we use large couriers and suppliers to deliver the materials for the job. Problem is, sometimes they run late or have sudden issues themselves which we cannot help.
So, sometimes we have to re-schewdule the work to another day with short notice, we understand this can be frustrating. We always use our trusted suppliers, but some jobs are unique and the materials have to be ordered elsewhere sometimes.
Working Days
Our working days usually are Monday to Friday, but on the odd occasion we will sometimes work Saturdays. We usually start between 8am and 9am, sometimes 7.30am. It can very job to job. We usually finish at 4-5pm. We appreciate sometimes customers cannot be home and work too.
In some cases we may need to leave customers with an extension lead to plug in before the head out to work, thats only if they are leaving before we are starting, but please let us know, we will organise it between us and work things out.
Scaffolding
Some jobs require scaffolding, for many reasons, the main one being safety and access. We use our regular trusted scaffolders, our costs for this should be always including in the works, but if not, then the customer may be organising it. The scaffolders will usually need access a day or two before we start.
If there are any issues with the scaffolding or scaffolders , please let the scaffolders know direct if possible, and they will be happy to help. Once the work is completed we will organise with them when it suits you to come and take it down.
Noise
A lot of the jobs we do create some noise. We always stick to the guidelines and laws with noise, so if your customers complain, we will be polite and explains hat to them. Sometimes we suggest to let your neighbours know about works going on before we start, so that there are no issues or conflict.
We always contact, research and reference to the local councils guidelines on work times and noise. We keep the noise to the minimum and only use noisy tools etc. where needed. Rest assured we won't be on your roof playing the drums.
Get in touch, anytime.
Call or email us at any time if you have any further questions.
Meet The Team
We've got a top notch team!
Jozeff
Company Director
Jozeff Rogers or Joe, is one of two Company Directors. He is also a music producer and enjoys water sports.
Fun Fact: He has 13 tattoo's, one of which is an octopus.
Lewis
Company Director
Lewis Woodhouse, is one of two Company Directors. Lewis has many hobbies, one being playing golf.
Fun Fact: He has a puppy sausage dog called Oscar.
Ellis
Labourer/Roofer
Ellis is one of our trainee roofers, he has been with us a year now. He is into his fitness and Football.
Fun Fact: He can complete the 2 minute hanging challenge.
Mason
Labourer/Roofer
Mason is one of our trainee roofers, he has been with us a year now. He is into his football and cars.
Fun Fact: He usually knows all the specs about every car.
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Terms & conditions: By agreeing to works, accepting quotes or making payments to Essex Roofing Limited, you are automatically agreeing to our terms and conditions. Works: All works are subject to weather. We may give as little as 1 hours notice in re-scheduling your works due to weather. Scaffolding: Essex Roofing Limited are not liable for obtaining scaffolding licences or permission. This is the responsibility of the client or customer. Essex Roofing limited will not be liable for any fines for scaffolding without licences or permission. All our works are guaranteed from 1 month to 35 years, dependant on the works or job type. Payments: All payments must be to our official company details, any payments to any other banking details will not be accepted. We can not be held accountable for payments made to any other account other than what is show on our invoice. If you have any issues, please email info@essexroofing.co.uk. Terms: All work undertaken is subject to weather forecasting. By accepting a quotation and/or agreeing to works (with or without deposit), via text message, phone call, email, in writing or in person, you agree we may give short notice to reschedule works due to weather conditions or other major conditions. We use 3 weather channels on a daily basis to determine weather conditions. Our safety is our number one priority. Deposits are non-refundable. Contact info@essexroofing.co.uk for more information.
Privacy policy 1. Introduction 1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information. 2. Credit 2.1 This document was created using a template from SEQ Legal. 3. Collecting personal information 3.1 We may collect, store and use the following kinds of personal information: (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths); (b) information that you provide to us when registering with our website (including your email address); (c) information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details); (d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address); (e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use); (f) information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details); (g) information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts); (h) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); (i) any other personal information that you choose to send to us; 3.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy. 4. Using personal information 4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. 4.2 We may use your personal information to: (a) administer our website and business; (b) personalise our website for you; (c) enable your use of the services available on our website; (d) send you goods purchased through our website; (e) supply to you services purchased through our website; (f) send statements, invoices and payment reminders to you, and collect payments from you; (g) send you non-marketing commercial communications; (h) send you email notifications that you have specifically requested; (i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter); (j) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications); (k) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information); (l) deal with enquiries and complaints made by or about you relating to our website; (m) keep our website secure and prevent fraud; (n) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); 4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. 4.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website. 4.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing. 5. Disclosing personal information 5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. 5.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy. 5.3 We may disclose your personal information: (a) to the extent that we are required to do so by law; (b) in connection with any ongoing or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); (d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. 5.4 Except as provided in this policy, we will not provide your personal information to third parties. 6. International data transfers 6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. 6.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India. 6.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. 6.4 You expressly agree to the transfers of personal information described in this Section 6. 7. Retaining personal information 7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information. 7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 7.3 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data: (a) to the extent that we are required to do so by law; (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). 8. Security of personal information 8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers. 8.3 All electronic financial transactions entered into through our website will be protected by encryption technology. 8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 8.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website). 9. Amendments 9.1 We may update this policy from time to time by publishing a new version on our website. 9.2 You should check this page occasionally to ensure you are happy with any changes to this policy. 9.3 We may notify you of changes to this policy by email or through the private messaging system on our website. 10. Your rights 10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: (a) the payment of a fee (currently fixed at GBP 10); and (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). 10.2 We may withhold personal information that you request to the extent permitted by law. 10.3 You may instruct us at any time not to process your personal information for marketing purposes. 10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. 11. Third party websites 11.1 Our website includes hyperlinks to, and details of, third party websites. 11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties. 12. Updating information 12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated. 13. Cookies Cookies In Use on This Site Cookies and how they Benefit You Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. You can find out more about cookies at http://www.allaboutcookies.org/ Our cookies help us: Make our website work as you'd expect Improve the speed/security of the site Allow you to share pages with social networks like Facebook We do not use cookies to: Collect any personally identifiable information (without your express permission) Collect any sensitive information (without your express permission) Pass data to advertising networks Pass personally identifiable data to third parties Pay sales commissions You can learn more about all the cookies we use below Granting us permission to use cookies If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect. More about our Cookies Website Function Cookies Our own cookies We use cookies to make our website work including: PHPSESSID - a session cookie which expires after leaving the site. There is no way to prevent these cookies being set other than to not use our site. Third party functions Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies: Google Maps - we embed maps from Google which may place one or more cookies on your computer once you visit a page on our website with the embedded map. We have no control over those cookies, but you can find out about Google's privacy policy and approach to cookies at http://www.google.com/policies/privacy/. Twitter - We have an embedded feed from our official Twitter page. This may set cookies to find out more please visit Twitter Disabling these cookies will likely break the functions offered by these third parties Third Party Sites Please note that our website includes links to third-party web sites such as Facebook. When you follow a link from our website to another website, cookies may be set. We have no control over cookies used by any such third party website. Each of these sites will have their own privacy and cookie policies and we urge you to review these. We cannot take any responsibility for the contents or behaviour of third-party sites. Turning Cookies Off You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software. 14. Our details 14.1 This website is owned and operated by Contour Roofing (Essex) Ltd. 14.2 We are registered in England and Wales under registration number 1853270, and our registered office is at 12 Harolds Road, Pinnacles, Harlow, Essex CM19 5BJ. Our VAT Registration Number is 393 1581 38 14.3 Our principal place of business is at 12 Harolds Road, Pinnacles, Harlow, Essex CM19 5BJ. 14.4 You can contact us by writing to the business address given above, by using our website contact form or by telephone on 01277 886 480