Information and help with your booking. Please note, this page is regularly updated.
As you may know, the weather in the UK, isn't always predictable. Most of our work depends on decent, dry weather. So sometimes we have to give short notice, as little as 1 hour sometimes, to re-schedule a job. We understand that this can be frustrating for customers, but sometimes out of our hands.
This is usually because of several reasons, the first being safety, slips and falls and health. Being soaking wet and cold all day can cause serious health problems. The second reason is our tools. We spend thousands of pounds per year upgrading our tools.
For a lot of our materials, we use couriers or suppliers. Some materials are too big or too heavy for us to transport in our work vans. So we use large couriers and suppliers to deliver the materials for the job. Problem is, sometimes they run late or have sudden issues themselves which we cannot help.
So, sometimes we have to re-schewdule the work to another day with short notice, we understand this can be frustrating. We always use our trusted suppliers, but some jobs are unique and the materials have to be ordered elsewhere sometimes.
Our working days usually are Monday to Friday, but on the odd occasion we will sometimes work Saturdays. We usually start between 8am and 9am, sometimes 7.30am. It can very job to job. We usually finish at 4-5pm. We appreciate sometimes customers cannot be home and work too.
In some cases we may need to leave customers with an extension lead to plug in before the head out to work, thats only if they are leaving before we are starting, but please let us know, we will organise it between us and work things out.
Some jobs require scaffolding, for many reasons, the main one being safety and access. We use our regular trusted scaffolders, our costs for this should be always including in the works, but if not, then the customer may be organising it. The scaffolders will usually need access a day or two before we start.
If there are any issues with the scaffolding or scaffolders , please let the scaffolders know direct if possible, and they will be happy to help. Once the work is completed we will organise with them when it suits you to come and take it down.
A lot of the jobs we do create some noise. We always stick to the guidelines and laws with noise, so if your customers complain, we will be polite and explains hat to them. Sometimes we suggest to let your neighbours know about works going on before we start, so that there are no issues or conflict.
We always contact, research and reference to the local councils guidelines on work times and noise. We keep the noise to the minimum and only use noisy tools etc. where needed. Rest assured we won't be on your roof playing the drums.
Get in touch, anytime.
Call or email us at any time if you have any further questions.
Terms & conditions:
By agreeing to works, accepting quotes or making payments to Essex Roofing Limited, you are automatically agreeing to our terms and conditions.
Works:All works are subject to weather. We may give as little as 1 hours notice in re-scheduling your works due to weather. Scaffolding: Essex Roofing Limited are not liable for obtaining scaffolding licences or permission. This is the responsibility of the client or customer. Essex Roofing limited will not be liable for any fines for scaffolding without licences or permission. All our works are guaranteed from 1 month to 35 years, dependant on the works or job type. Guarantees/warranties are not insurance backed.
Payments: All payments must be to our official company details, any payments to any other banking details will not be accepted. We can not be held accountable for payments made to any other account other than what is show on our invoice. If you have any issues, please email firstname.lastname@example.org. Final payment (if deposit paid) or full payment is due on satisfactory completion of the job and/or within 14 days from the date of our invoice, we accept payments via cash/cheque/BACS.
Deposits: Essex Roofing Limited may at times require a deposit for works agreed this will be discussed prior to any works being accepted. Deposit protection cover or an Escrow account will be made available for deposits of £500 or more. Deposits of less then £500 are refundable for works cancelled within 14 days of the agreed works start date. Please refer to the commencing works agreement document for additional information relating to deposits, this includes details of if any specific materials and/or equipment are ordered for your job and it is cancelled within 14 days of the agreed works starting this will be chargeable to the agreeing customer if the job is cancelled outside of the 14 day period and specific materials have not been ordered deposits will be refunded in full. Evidence of specific materials purchased and/or equipment arranged will be provided on request.
Terms: All work undertaken is subject to weather forecasting. By accepting a quotation and/or agreeing to works (with or without deposit), via text message, phone call, email, in writing or in person, you agree we may give short notice to reschedule works due to weather conditions or other major conditions. We use 3 weather channels on a daily basis to determine weather conditions. Our safety is our number one priority.
At Essex Roofing Limited we always endeavour to provide the best service and products to our customers . However, on rare, occasions, we recognise that there may be times where our customers may not be completely satisfied. To Ensure we are able to put things right as soon as we can please read out complains procedure below.
As soon as possible after the works have been completed, please inspect the works completed to ensure everything has been carried out To our usual high standard. In the unlikely event there is anything you are not completely satisfied with please contact us as soon as possible so we can rectify any problems as soon as possible.
Either call us on
Either call on: 01277 886480/ 07557952390
Or right to us: 2 Aldbury Fram, Bishops Stortford , England, CM22 7JX (please request proof of posting)
Or email us on : email@example.com
We aim to respond within 3 days of receiving your complaint and where possible provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure as a Which? trusted trader we use dispute resolution ombusdsmannd for dispute resoloution . In the unlikely event that we can not remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 4566031.
Contact firstname.lastname@example.org for more information.
Phone: 01277 886480
Registered in England and wales, Reg No; 11067568 2 Aldbury Fram, Bishops Stortford , England, CM22 7JX VAT Registration No.: 300941247